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Card Center

Card Management Service 

Ready for an easier way to manage your cards? Our upgraded Card Controls puts more control, convenience and safety in your hands. From clearer merchant transaction info to robust fraud protections, now you can do even more from one convenient place. Read about these great features below!

With your new and improved card experience, you can:

Feel more empowered
• Turn your cards on/off at your discretion
• Know where every card is stored online
• Set spending limits based on location, amount, merchant type and transaction type
• Create travel plan notifications for your financial institution

Discover more convenience
• Enjoy 24/7 access to your cards
• Easily add cards to digital wallets
• Access card credentials without needing your physical card
• View, manage and redeem rewards

Find more clarity
• Gain total transparency into every transaction with clear merchant names
• Keep track of spending with a glance
• View merchant name, logo, exact location on map and contact information
• Contact merchants directly based on transactions. View spend by what, when and where

Feel more secure
• Use your card confidently with uncompromising fraud protection
• Immediately turn off a lost or stolen card
• Keep in constant communication with your financial institution with two-way fraud alert

If you haven't already, download our mobile app today or create an online banking login.

Apple store image  Google Play image

Data charges may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trademarks of Google Inc.

 

Watch Our Card Controls Video

Make your card uniquely yours!

Now you can have your favorite image on your PremierOne debit and credit card by uploading your image online and carrying the card that’s uniquely yours!

Personalizing your card is easy!

  • Review guidelines for images and approval process
  • Select your image
  • Upload your favorite image               

Next, within one business day, you will receive an email from the credit union approving your image. Once you have received the email approval of your image, visit your nearest branch and request your custom image card to be created.

Review Guidelines  Get Started! Upload your ImageFAQs

PremierOne Credit Union reserves the right to determine, in its sole discretion, whether a submitted image will be accepted or rejected. All images submitted must have the owner's consent, including those downloaded online. Please review our guidelines available here. ATM cards are not available for personalization.

Cardholder Alert Process for Suspicious Card Transactions

  • PremierOne Credit Union can notify cardholders of suspicious card transactions by voice phone, email, and text for security and convenience.
  • Texts will be sent from number 37268 and display PremierOne CU’s name and the credit union’s Card Fraud Centers 24-hour toll-free phone number.
  • You will be asked to reply YES or NO to the card transaction message. Receiving these texts is free, and you can opt out anytime.

Remember that the Credit Union will never request your social security, loan number, or credit card number by text. Please contact us if you have any questions.

Report a Lost or Stolen Card

Please call us at 1.855.500.7128 (P1CU) with any questions regarding a dispute or suspicious activity on your account. Our Call Center hours of operation are Monday - Friday between 8:00 AM and 5:00 PM PST. To report a Lost or Stolen VISA® Credit or Debit Card, call 1.855.500.7128 (P1CU), available 24 hours a day.

Prevent Fraud

To prevent plastic card fraud, we monitor transactions 24/7 to identify suspicious activity. A block will be placed on the card if we cannot reach a cardholder to confirm the activity. Please keep your phone number, email address, and mailing address updated should the Credit Union need to contact you for any reason.

Cardholder Item Dispute

You may be contacted by PremierOne CU for additional information to process your dispute. Documenting any communication with the merchant involved in your dispute is important. Please attach additional documents related to your dispute, such as copies of emails, receipts, letters, etc. For security reasons, please do not email completed forms.

Cardholder Dispute

Card Item Dispute Processing

Upon receipt of your completed dispute form and any required additional information, a provisional credit will be provided in the time frame specified. The disputed transaction(s) will be investigated, and if proven valid, the provisional credit will be reversed. You will be notified of the date and reason for the reversal of provisional credit. Please visit the Disclosures page and refer to our Membership Agreement & Disclosures for additional information regarding card transaction dispute rights and liability information.

Chip Card- Enhanced Security for your Credit Card 

PremierOne Credit Union offers debit and credit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account, and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting. These cards are already widely used worldwide and are now becoming the standard in the U.S. For more details and Frequently Asked Questions, click here. 

Convenient Instant Issue Card Service!

You can instantly get your new/ replacement debit or credit card at all PremierOne Credit Union locations.  Cards are issued on the spot, active, and ready to use.  Visit any of our branches and start using your card today!

uChoose Rewards®

Our uChoose Rewards® rewards you for being a member! Simply use your PremierOne Credit Union Visa Gold Card to make a purchase anywhere, and you'll earn points per dollar spent when you shop for everyday needs and more. Use your card at the participating retailers listed on the uChoose Rewards® website, and earn even more points!

 

Discover a new way to Shop, Earn and Redeem points with uChoose Rewards®:

  • Earn 500 Bonus Points* when you register your Visa® Gold credit card in uChooseRewards.com
  • Earn DOUBLE POINTS on Gas, Groceries and Dining!**
    • Redeem points for great rewards--including cash, merchandise, travel, gift cards, and activities! View catalog
    • Program offers Cash Back
  • No annual fee, No enrollment fee & No redemption fees
  • Earn points for everyday purchases
  • Redeem points for great rewards--including cash, merchandise, travel, gift cards, and activities!

Click here for FAQs 

Visit uChoose Rewards® website

See uChoose Catalog

 

 

*The 500 Card Registration Bonus will be credited to the account at the beginning of the month following registration, and is limited to the first card registering on an account. uChoose Rewards is a Registered Trademark of Fiserv, Inc. **Gas purchases at warehouse and membership clubs, grocery stores, car washes, auto repair stores, and superstores that sell gasoline may not be coded as gas stations and may not be eligible for this offer. Grocery purchases at warehouse and membership clubs, convenience stores, and superstores that sell groceries may not be coded as grocery stores and may not be eligible for this offer. 

 

New Auto*

6.75%
APR

24-Month IRA Share Certificate*

5.00%
APY

Home Equity Line of Credit*

7.50%
APR

Checking*

3.00%
APY

More Rates

 

If you are using a screen reader or other auxiliary aid and having problems using this website, please call 408-524-4500 or 855-500-7128 for assistance. 

 

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Personalization Settings

Welcome

PremierOne Credit Union would like to personalize your banking experience. Please enter your first name below.

This level of personalization will not lead to the sale of your name or leak your identity. The information you provide will only be stored on your computer and will not be transferred to any other source.

Please do not remind again

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