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Card Center

Report a Lost or Stolen Card

Please call us at with any questions you may have regarding a dispute or suspicious activity on your account. Our Call Center hours of operation are Monday - Friday between 8:00 AM and 5:00 PM PST. To report a Lost or Stolen VISA Credit or Debit Card after business hours: 1.800.472.3272

If You are Traveling

Please contact us if you are planning to travel and will be using your PremierOne Visa Credit, Visa Debit, and/or ATM Card. You may call 408.524.4500, 1.855.500.P1CU (7128), or send an email through your eBranch account. Please include your travel dates and destination(s) in your notification to the Credit Union.

Prevent Fraud

In an effort to prevent plastic card fraud, we monitor transactions 24/7 to identify suspicious activity. If we are unable to reach a cardholder to confirm activity, a block will be placed on the card. Please be sure to keep your phone numbers, email address, and mailing address updated should the Credit Union need to contact you for any reason.

Verified By Visa

Verified by Visa is an online security service to guard you against unauthorized use of your Visa card while shopping online at participating merchants. Once enrolled in this service, you'll have added confidence knowing that Visa performs an extra authentication step to protect your account from unauthorized users online.

Verified By Visa

Cardholder Item Dispute

You may be contacted by PremierOne CU for additional information in order to process your dispute. It is important to document any and all communication with the merchant involved in your dispute. Please attach additional documents related to your dispute as needed, such as copies of emails, receipts, letters, etc. For security reasons, please do not email completed forms.

Cardholder Dispute

Card Item Dispute Processing

Upon receipt of your completed dispute form and any required additional information, a provisional credit will be provided in the time frame specified. The disputed transaction(s) will be investigated, and if proven to be valid, the provisional credit will be reversed. You will be notified of the date and reason for reversal of a provisional credit. Please visit the Disclosures page and refer to our Membership Agreement & Disclosures for additional information regarding card transaction dispute rights and liability information.

Chip Card- Enhanced Security for your Credit Card 

PremierOne Credit Union offers debit and credit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

 

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting. These cards are already in wide use around the world and are now becoming the standard in the U.S. For more details and Frequently Asked Questions, click here. 

Convenient New Instant Issue Card Service!

You can now get your new/ replacement debit or credit card instantly at all PremierOne Credit Union locations.  Cards are issued on the spot, active and ready to use.  Visit any of our branches and start using your card today!

Visa PayPal

Make it Visa When You Pay with PayPal!

NEW! You can now make your PremierOne Credit Union Visa Card your preferred payment method when you check out with PayPal.

Learn more about Visa PayPal

Visa Uber

Turn everyday Spending into Uber credits!

Make purchases at local shops and restaurants with an eligible PremierOne Credit Union Visa card on your Uber account, and you will earn Uber credits automatically.

Learn more about Uber Credits

uChoose Rewards®

Our uChoose Rewards® rewards you for being a member! Simply use your PremierOne Credit Union Visa Gold Card to make a purchase anywhere, and you'll earn points per dollar spent when you shop for everyday needs and more. Use your card at the participating retailers listed on the uChoose Rewards® website, and earn even more points!

Discover a new way to Shop, Earn and Redeem points with uChoose Rewards®:

  • No annual fee
  • No enrollment fee
  • No redemption fees
  • Earn points for everyday purchases
  • Redeem points for great rewards--including cash, merchandise, travel, gift cards, and activities!
  • Visit uChoose Rewards® website
  • Click here for FAQ's on uChoose Rewards®
     

 

 

New Auto*

2.45%
APR

3/1 ARM Mortgage*

3.250%
APR

30yr Fixed Mortgage*

4.625%
APR

Checking*

2.00%
APY

More Rates

 

If you are using a screen reader or other auxiliary aid and having problems using this website, please call 408-524-4500 or 855-500-7628 for assistance. 

 

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