Debit & Credit Card Support
Get answers to the most common debit and credit card questions, and helpful tips for using your cards.
Card Management Service
Our Card Controls puts more control, convenience, and safety in your hands. From clearer merchant transaction info to robust fraud protections, now you can do even more from one convenient place. Read about these great features below!
- Turn your cards on/off at your discretion
- Know where every card is stored online
- Set spending limits based on location, amount, merchant type, and transaction type
- Create travel plan notifications for your financial institution
- Easily add cards to digital wallets
- View, manage, and redeem rewards
- Turn your cards on/off at your discretion
- Set spending limits based on location, amount, merchant type, and transaction type
- Keep track of spending with a glance
- View merchant name, logo, exact location on map, and contact information
- Contact merchants directly based on transactions. View spend by what, when, and where
- Use your card confidently with uncompromising fraud protection
- Immediately turn off a lost or stolen card
- Keep in constant communication with your financial institution with two-way fraud alert
Download our mobile app today or create an online banking login.
Make Your Card Uniquely Yours!
Now you can have your favorite image on your PremierOne debit and credit card by uploading your image online!
Personalizing your card is easy!
- Review guidelines for images and approval process*
- Upload your favorite image
Next, within one business day, you will receive an email from the credit union approving your image. Once you have received the email approval of your image, visit your nearest branch and request your custom image card to be created.
Cardholder Alert Process for Suspicious Card Transactions
- PremierOne Credit Union can notify cardholders of suspicious card transactions by voice phone, email, and text for security and convenience.
- Texts will be sent from number 37268 and display PremierOne CU’s name and the credit union’s Card Fraud Centers 24-hour toll-free phone number.
- You will be asked to reply YES or NO to the card transaction message. Receiving these texts is free, and you can opt out anytime.
Remember that the Credit Union will never request your social security, loan number, or credit card number by text. Please contact us if you have any questions.
Report a Lost or Stolen Card
To report a lost or stolen VISA® credit or debit card, or suspicious activity on your account, call 1.855.500.7128 (P1CU), available 24 hours a day.
Prevent Fraud
To prevent plastic card fraud, we monitor transactions 24/7 to identify suspicious activity. A block will be placed on the card if we cannot reach a cardholder to confirm the activity. Please keep your phone number, email address, and mailing address updated should the Credit Union need to contact you for any reason.
Cardholder Item Dispute
You may be contacted by PremierOne Credit Union for additional information to process your dispute. Documenting any communication with the merchant involved in your dispute is important. Please attach additional documents related to your dispute, such as copies of emails, receipts, letters, etc. For security reasons, please do not email completed forms.
Card Item Dispute Processing
Upon receipt of your completed dispute form and any required additional information, a provisional credit will be provided in the time frame specified. The disputed transaction(s) will be investigated, and if proven valid, the provisional credit will be reversed. You will be notified of the date and reason for the reversal of provisional credit. Please visit the Disclosures page and refer to our Membership Agreement and Disclosures for additional information regarding card transaction dispute rights and liability information.
Enhanced Security for Your Debit and Credit Card
PremierOne Credit Union offers debit and credit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.
A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account, and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting. These cards are already widely used worldwide and are now becoming the standard in the U.S.
Convenient Instant Issue Card Service!
You can instantly get your new/ replacement debit or credit card at all PremierOne Credit Union locations. Cards are issued on the spot, active, and ready to use. Visit any of our branches and start using your card today!
PremierOne Credit Union reserves the right to determine, in its sole discretion, whether a submitted image will be accepted or rejected. All images submitted must have the owner's consent, including those downloaded online. Please review our guidelines available here. ATM cards are not available for personalization.