IMPORTANT NOTICE:

We’re here for our members and our community. If you’ve been impacted by the government shutdown, reach out to explore how we can support you. 408.524.4500 or 1.855.500.7128 (P1CU).

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Chat with UsOur Virtual Assistant provides 24/7 support. Click "Let's talk!" at the bottom right-hand corner of your screen. You can also chat with a Credit Union Representative, Monday through Friday between 9:00 a.m. – 5:00 p.m. PST by simply asking the Virtual Assistant to connect to a human.
Call Us
  • Member Services: 408.524.4500
  • Toll-Free: 1.855.500.7128 (P1CU)
  • Call Center Business Hours:
    • Monday-Friday 8:00 am - 6:00 pm
    • Saturday 10:00 am - 2:00 pm
Fax Numbers
  • Lending Fax: 408.454.5420
  • Real Estate Fax: 408.524.4592
  • Member Service Fax: 408.454.4725
  • Loan Servicing Fax: 408.454.5421
    • (Proof of insurance for autos and homes)
  • Accounting Fax: 408.524.4512
  • Call Center Fax: 408.524.4535
    • (Pay off requests, account verification)
Mailing AddressPlease use this mailing address for payments, deposits, and all general mail to the Credit Union:

PremierOne Credit Union
6640 Via Del Oro
San Jose, CA 95119
Lost or Stolen CardsTo report a lost or stolen VISA credit or debit card, or suspicious activity on your account, call 1.855.500.7128 (P1CU). 
Send Us a Secure FileSend a Secure File to a specific Department of the credit union: 

Acceptable file types: .doc .docx .pdf .xls . xlsx .jpg .jpeg .png .gif .bmp.  At this time we are unable to accept .HEIC files.


This form is for general information or to request that the credit union contact you. Please DO NOT send confidential information such as Social Security numbers, account or loan numbers, or any other sensitive information.

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