IMPORTANT FRAUD NOTICE:

Fraudulent calls and texts from individuals claiming to be from PremierOneCU's Fraud Department have been reported. Never share personal information with anyone who contacts you via phone, text, or email. Call us at 855.500.7128 for concerns.

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Fraud Prevention & Resources

At PremierOne Credit Union, protecting your hard-earned money and your peace of mind is our top priority. We're here to help you spot the warning signs of fraud and give you the trusted tools you need to secure your accounts. Explore this page to learn more about fraud and find out if you're being scammed!
 

PremierOne Credit Union Reminds You:

  • Never share personal information with anyone who contacts you via phone, text, or email. 
  • PremierOne Credit Union will never request that you send us money via phone, text, email or Zelle.
  • Government agencies will always contact you by mail first, never by phone or email.
  • If asked for money by a family member, hang up and verify with another family member or source. Then contact local law enforcement to report the scam.
     

Are You Being Scammed?

If you answer "YES" to any of the questions below, please STOP and speak with a PremierOne Credit Union representative immediately to review your "YES" answers. 

  • Have you been told to withdraw cash and give the teller a false reason for doing so?
  • Have you been instructed to deposit cash into a Bitcoin machine or another ATM to an account you don't own?
  • Have you been asked to buy gift cards or mail card to an unfamiliar person/business or address?
  • Have you been told you've won a prize or inherited money but you must pay a fee to claim it?
  • Have you received a call or text claiming there's a serious issue, such as:
    • Trouble with the government or legal system?
    • A large, urgent bill to pay?
    • A virus or hacking alert on your device?
  • Have you received a check from someone you met online, especially if: 
    • It's for more than what you are owed?
    • They asked you to send money back to them?
  • Have you been told to keep the transaction a secret or not talk to us about it?
Think something's not right? Let us help. We're here to protect your accounts and your peace of mind. 

Contact Us

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Most Common Scams

  • Impersonation Scams (Bank, IRS, Apple, Amazon, Police)
    • Fake calls/texts claiming "urgent issue" with your account
  • Phishing & Smishing
    • Emails/Texts with fake links to steal passwords or data
  • Crypto & Investment Scams
    • Fake platforms promising high returns
  • Romance Scams
    • Fake relationships (typically online) used to request money
  • Fake Fraud Alerts (Bank/Apple Pay/Paypal)
    • Trick you into calling scammers or moving money
  • Tech Support Scams
    • Pop-Ups saying your device is hacked
  • Social Media Ad Scams
    • Sponsored ads linking to fraudulent sites
  • Job Scams
    • Fake remote jobs asking for fees or personal information

For more information on Fraud and Scams, visit: 

Scams | Consumer Advice
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Identity Theft

 
If you want to help mitigate identity theft, or if you’ve already fallen victim, it’s important to act quickly and stay informed. The Federal Trade Commission provides step-by-step guidance on protecting your identity, recovering from fraud, placing a credit freeze, and accessing your free annual credit report. For more information and trusted resources, visit their official website.

Visit FTC.gov
 

Resources

 
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