Your Digital Banking Experience, Reimagined.
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Welcome to your digital banking reimagined.
We've enhanced our digital banking platform with new features and services to provide a unique online and mobile experience that will empower you to meet your financial goals.
The new digital banking platform features a personalized, intuitive & easy navigation experience!
Click the videos below and check out our new features!
What you need to know:
Digital Resource Guide
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As part of our ongoing effort to make your digital banking experience seamless, we have upgraded our platform. Our focus is to create an experience that is convenient, easy, and allows you to take care of your personal finances at any time from anywhere. With this upgrade, in addition to a new design and user-friendly experience, we have added new features such as the ability to link and transfer to external accounts, Actionable Alerts, Spend Account Rewards tracking, Courtesy Pay enrollment, Financial Wellness, Savings Goals, and Card Updater.
View Guide
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New Features
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We’ve organized information within five navigation menu categories located at the top of your dashboard to help you quickly and seamlessly navigate to the features and tools you’ll use most.
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Category
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What's inside?
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Accounts
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• Dashboard: Return to Dashboard view
• Accounts: Gain a comprehensive view of your account details and transaction history
• eStatements: View documentation related to your accounts (statements, tax documents, etc.)
• Spend Account Rewards: View progress on earning rewards on a Spend Account |
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Transfer & Pay
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• Transfers: Perform an immediate transfer of funds, pay loans, schedule future or recurring transfers, link internal or external accounts
• Bill Pay: Make a payment, manage the payee’s information and details, add payees, and view the payment history or scheduled activity and manage eBills
• e-zPay Loan Payment: Pay your PremierOne CU loan with an external card or eCheck |
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Account & Loan Opening
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• Quick Apply: Apply to open a new Account, Consumer Loan, or Mortgage Loan |
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Services
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• Overdraft Protection: Update your accounts linked to your checking for overdraft protection
• Schedule Appointment: Locate one of our branches and/or ATM locations
• Message Center: Send messages and respond to inquiries using the secure message center
• Alerts: Adjust settings to receive security and account activity notification alerts
• Settings: Update and manage settings for your profile, security, and notifications
• Card Updater: Make your PremierOne CU card the primary payment method everywhere you pay and shop online
• Locations: Locate one of our branches and/or ATM locations |
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Financial Planning
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• Spending: Create and manage income and expense thresholds
• Savings Goals: Create, manage, and track progress on your savings goals
• Financial Health: Take a survey to understand your financial health score and get offers on improving your score |
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Existing Users
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If you already have a username for online banking, your username will remain the same for the new platform. Simply download our Mobile App or go to eBranch Log in, enter your username and old password, and click login. This will generate a one-time passcode that you will receive via SMS, Voice, or email. After you enter the one-time temporary passcode, you will receive a prompt to reset your password. Ensure your contact information is correct and updated to finish your registration.
Your new password must meet the minimum requirement listed below:
• Bill Pay users: Please confirm the accuracy of existing payees and delete any that are no longer valid or in use.
• Zelle® users: In our new app, you can easily re-register in Zelle.
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Existing Card Companion Users
- To continue managing your cards with PremierOne, please download the new CardValet app from the Apple® app store or Google play™, and register your cards.
- The new CardValet offers the same great features, such as; the ability to add travel plans, protect yourself, track card usage, and set limits.
- Once you register your cards in the new CardValet app, any card alerts you have set up will transfer to the new app. Any other settings will need to be added.
- Be sure to delete the Card Companion app after downloading the new app to prevent duplicate alerts.
- Please review the Quick Reference Guide on downloading the app and other details by clicking below.
Review Guide
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Browser and Device Support
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Access your accounts via desktop, tablet, or mobile devices anytime, anywhere. For an optimal experience, make sure your devices are using the most updated versions of software available.
- Browser Support – Make sure your browser is within the latest two versions (Safari, Chrome, Edge, Firefox). Please note that Internet Explorer 11 does not support online banking and standards implemented in newer browsers.
- Device Support –
- Windows: Versions still supported by Microsoft & support a browser listed above
- OS X: Versions still supported by Apple & support a browser listed above
- Android: Version 9.0+
- iOS: Last two major releases
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We are here to support you! Please contact us if you have any questions at 408.524.4500 or 1.855.500.P1CU.
