Your Digital Banking Experience, Reimagined.
|
This spring, get ready for a brand-new digital banking experience!
We have some exciting news for you! This spring, our digital banking platform will be enhanced with new features and services to provide a unique online and mobile experience that will empower you to meet your financial goals.
The new digital banking platform will feature a personalized, intuitive & easy navigation experience!
Click the videos below for a sneak peek of what’s coming.
Free digital banking webinars will be hosted throughout March.
Join us virtually to preview the enhanced new features. RSVP Today!
What you need to know:
Digital Resource Guide
|
As part of our ongoing effort to continually make your digital banking experience seamless, we have been working on a major upgrade to our platform. We have been focusing on creating an experience that is convenient, easy, and allows you to take care of your personal finances at anytime from anywhere. With this upgrade, in addition to a new design and user-friendly experience, we have added new features such as the ability to link and transfer to external accounts, Actionable Alerts, Spend Account Rewards tracking, Courtesy Pay enrollment, Financial Wellness, Savings Goals, and Card Updater.
View Guide
|
New Features
|
We’ve organized information within five navigation menu categories located at the top of your dashboard to help you quickly and seamlessly navigate to the features and tools you’ll use most.
|
Category
|
What's inside?
|
|---|
|
Accounts
|
• Dashboard: Return to Dashboard view
• Accounts: Gain a comprehensive view of your account details and transaction history
• eStatements: View documentation related to your accounts (statements, tax documents, etc.)
• Spend Account Rewards: View progress on earning rewards on a Spend Account |
|
Transfer & Pay
|
• Transfers: Perform an immediate transfer of funds, pay loans, schedule future or recurring transfers, link internal or external accounts
• Bill Pay: Make a payment, manage the payee’s information and details, add payees, and view the payment history or scheduled activity and manage eBills
• e-zPay Loan Payment: Pay your PremierOne CU loan with an external card or eCheck |
|
Account & Loan Opening
|
• Quick Apply: Apply to open a new Account, Consumer Loan, or Mortgage Loan |
|
Services
|
• Check Services: Stop payment on a check, reorder checks, and set up a check withdrawal
• Courtesy Pay: Protection against overdraft from a check, ATM withdrawal, or debit card transaction, to allow the transaction to clear if the account balance falls below zero
• Overdraft Protection: Update your accounts linked to your checking for overdraft protection
• Schedule Appointment: Locate one of our branches and/or ATM locations
• Message Center: Send messages and respond to inquiries using the secure message center
• Alerts: Adjust settings to receive security and account activity notification alerts
• Settings: Update and manage settings for your profile, security, and notifications
• Card Updater: Make your PremierOne CU card the primary payment method everywhere you pay and shop online
• Locations: Locate one of our branches and/or ATM locations |
|
Financial Planning
|
• Spending: Create and manage income and expense thresholds
• Savings Goals: Create, manage, and track progress on your savings goals
• Financial Health: Take a survey to understand your financial health score and get offers on improving your score |
|
Existing Users
|
If you already have a username for online banking, your username will remain the same for the new platform. Simply download our Mobile App or go to eBranch Log in, enter your username and old password, and click login. This will generate a one-time passcode that you will receive via SMS, Voice, or email. After you enter the one-time temporary passcode, you will receive a prompt to reset your password. Ensure your contact information is correct and updated to finish your registration.
Your new password must meet the minimum requirement listed below:
• Bill Pay users: Please confirm the accuracy of existing payees and delete any that are no longer valid or in use.
• Zelle® users: In our new app, you will be able to easily re-register in Zelle.
|
Existing Bill Pay & Zelle® Users- **Action Needed**
|
As we make exciting changes and enhancements to our system, there will be a scheduled maintenance period to upgrade our Bill Pay and Zelle® service.
If you currently use Bill Pay and Zelle®, there is some key information you should know:
- Previously scheduled payments will not be affected
- Any payments scheduled before March 29th or any payments scheduled to be paid during the maintenance period will process as normal.
- Bill Pay and Zelle® will be unavailable from Wednesday, March 29th, through Tuesday, April 4th, 2023
- Payments cannot be viewed or scheduled during this period via Bill Pay or Zelle®.
- New payments or modifications to existing payments will be unavailable
- Adding new payments or modifications to existing scheduled payments will need to take place before March 29th. Additions and changes to payments cannot be made during the maintenance period.
- Existing Bill Pay payees and future scheduled Bill Pay payments will transfer to the new system
- Once we have completed the upgrade and the maintenance period concludes, existing Bill Pay payees and scheduled payments will remain unaffected.
- We recommend that Bill Pay users confirm the accuracy of payees and delete any payees that are no longer valid before March 29th.
- External transfers to other financial institutions will not be converted. However, you will be able to add them to the new platform.
- Existing Zelle® contacts and activity will not transfer to the new system
- Be sure to make a note of any contacts before the maintenance period.
- Once we have completed the upgrade and the maintenance period concludes, you will be able to access our Mobile App to register for Zelle® as a new user and add your contacts.
- After you have registered, the following new limits will apply, starting at $500 per transaction/per day and up to $4,000 per transaction/per day upon request and approval.
If you need urgent assistance with Bill Pay or Zelle® during the maintenance period, please contact us at 408.524.4500 or 1.855.500.P1CU.
|
Browser and Device Support
|
Access your accounts via desktop, tablet, or mobile devices anytime, anywhere. For an optimal experience, make sure your devices are using the most updated versions of software available.
- Browser Support – Make sure your browser is within the latest two versions (Safari, Chrome, Edge, Firefox). Please note that Internet Explorer 11 does not support online banking and standards implemented in newer browsers.
- Device Support –
- Windows: Versions still supported by Microsoft & support a browser listed above
- OS X: Versions still supported by Apple & support a browser listed above
- Android: Version 9.0+
- iOS: Last two major releases
|
We are here to support you and look forward to sharing this new experience with you. Please contact us if you have any questions at 408.524.4500 or 1.855.500.P1CU.
