Courtesy Pay FAQs

What is Courtesy Pay?

Courtesy Pay is a discretionary service that may allow PremierOne Credit Union to pay certain eligible overdrafts when you do not have enough available funds in your checking account. Courtesy Pay may cover eligible:

• Checks
• ACH transactions
• Recurring debit card transactions
• ATM withdrawals and one-time debit card transactions if you have affirmatively opted in 

Courtesy Pay is generally available after your checking account has been open for at least 90 days, provided you meet all other applicable eligibility requirements.

Courtesy Pay is not a loan, and having Courtesy Pay does not guarantee that we will pay an overdraft.

What is my Courtesy Pay Limit?

Eligible members may have a Courtesy Pay limit of up to $1,000 per checking account, subject to program requirements and account eligibility.

Each checking account is covered separately, and Courtesy Pay limits cannot be combined between checking accounts.

Your available Courtesy Pay amount may be less than $1,000 based on your account status, existing overdrafts, or other eligibility requirements.

What transactions does Courtesy Pay cover?

Depending on your eligibility and applicable requirements, Courtesy Pay may cover certain:

• Checks and ACH transactions: Courtesy Pay may cover eligible checks and ACH transactions.
• Recurring debit card transactions: Courtesy Pay may cover eligible recurring debit card transactions.
• ATM withdrawals and one-time debit card transactions: These transactions require your affirmative Courtesy Pay Opt-In before PremierOne may charge an overdraft fee for paying them through our overdraft service.

What is the Courtesy Pay Opt-In for ATM and One-Time Debit CArd Transactions?

Federal Regulation E requires you to affirmatively opt in before PremierOne may charge you an overdraft fee for paying an ATM withdrawal or one-time debit card transaction through our overdraft service.
One-time debit card transactions generally include everyday purchases at places such as:

• Grocery stores
• Restaurants
• Gas stations
• Retail stores
• Online merchants

Your Courtesy Pay Opt-In gives PremierOne your consent to charge an overdraft fee if we pay an eligible ATM withdrawal or one-time debit card transaction through our overdraft service.

Opting in does not guarantee that PremierOne will approve or pay a transaction.

What happens if I do not opt in?

If you do not opt in, PremierOne will not charge you an overdraft fee for paying an ATM withdrawal or one-time debit card transaction through our overdraft service.

The transaction may be declined or may not be paid if sufficient available funds are not available.

Your decision not to opt in does not affect our ability to consider paying eligible checks, ACH transactions, automatic bill payments, or recurring debit card transactions under our applicable policies and criteria.

Can I revoke my Courtesty Pay Opt-In?

Yes. You may revoke your Courtesy Pay Opt-In at any time by contacting PremierOne Credit Union. Your decision to revoke the opt-in applies to the overdraft service for ATM and one-time debit card transactions.

What is Overdraft Protection?

Overdraft Protection is a separate service from Courtesy Pay. If you establish Overdraft Protection, we may use an available Overdraft Protection option before using Courtesy Pay, when available and applicable. Available options may include:

• A transfer from an eligible Savings Account
• A transfer from an eligible Money Market Account
• A transfer from an eligible PremierOne Credit Union Visa Credit Card

Overdraft Protection is subject to available funds, applicable transfer limits, and the terms of the account or credit product.

Is there a fee for Overdraft Transfer?

PremierOne does not charge a transfer fee when funds are transferred from an eligible Savings Account or Money Market Account to cover an overdraft.
If an eligible Credit Union Visa Credit Card is used, interest begins to accrue immediately according to the terms of the applicable credit card agreement.

What happens if I don't have enough funds for Overdraft Protection?

If sufficient funds are not available, or applicable transfer limits have been reached, the overdraft may not be covered through Overdraft Protection.

The transaction may then be considered for Courtesy Pay, if you are eligible and the transaction qualifies under the Courtesy Pay program.

Neither Overdraft Protection nor Courtesy Pay guarantees that an overdraft will be paid.

How much does Courtesy Pay cost?

Enrollment in the Courtesy Pay Program is free.

If PremierOne pays an eligible overdraft through Courtesy Pay, a $14 overdraft fee may apply, subject to applicable law and the current Fee Schedule.

Please refer to the current Fee Schedule for complete fee information.

Is Courtesy Pay a loan?

No. Courtesy Pay is a discretionary overdraft service. It is not a loan or extension of credit. If PremierOne pays an overdraft through Courtesy Pay, you are responsible for bringing your account back to a positive balance.

Does opting in mean PremierOne has to pay my overdraft?

No. Your Courtesy Pay Opt-In provides your consent for PremierOne to charge an overdraft fee for paying eligible ATM and one-time debit card transactions through our overdraft service.

It does not require PremierOne to pay the transaction. PremierOne may decline or return a transaction based on applicable account status, available funds, program requirements, or other applicable criteria.

How quickly do I need to repay an overdraft?

If PremierOne pays an overdraft for you, please bring your checking account back to a positive balance as soon as possible.

Under our Courtesy Pay program, the checking account must be brought to a positive end-of-day balance within 30 calendar days to remain in good standing.

Can I choose not to participate in Courtesy Pay?

Yes. You may choose not to participate in the Courtesy Pay Program by contacting PremierOne Credit Union.

Your decision to opt out of the Courtesy Pay Program is separate from your Courtesy Pay Opt-In for ATM and One-Time Debit Card Transactions.

How can I avoid overdrafts and fees?

The best way to avoid overdraft fees is to:

• Maintain sufficient available funds in your account.
• Monitor your account regularly.
• Keep track of pending transactions.
• Set up account alerts.
• Consider establishing Overdraft Protection if available.
• Review your account balance before making purchases or payments.

What should I do if I have questions?

We're here to help. Contact PremierOne Credit Union if you have questions about:

• Courtesy Pay
• Overdraft Protection
• Your eligibility
• Your Courtesy Pay limit
• Your Courtesy Pay Opt-In status
• Overdraft fees
• Available overdraft protection options