This comprehensive guide will answer the most frequently asked questions about the merger and describe enhancements or changes to Sequoia Federal Credit Union members’ accounts and services.

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When is the official conversion date?
Conversion begins at 6:00 p.m. on Friday, September 29th, and goes through Sunday, October 1, 2023.

What actions do I need to take?
Confirm your contact information. To ensure we have the correct information on record, please confirm that your accounts’ email, mobile phone, and mailing addresses are current at your earliest convenience.

Will my accounts be affected?
Your member number will change to a 7-digit number comprised of your current member number and preceding digits. We will notify you of your new member number by mail. Please ensure your contact information, including email, mobile phone, and mailing address on your accounts, are current at your earliest convenience.

How will I access my accounts?
After October 1, 2023, you can visit your local branch or any shared branching location, download the PremierOne Credit Union Mobile app, or access eBranch at www.premieronecu.org. You also have the option to call our 24/7 automated phone banking system and visit any of our 30,000-surcharge-free CO-OP ATM locations.

Do I need to order new checks?
No, we have ordered new checks for you. For members with active checking accounts, you will receive new checks in the mail one week before the September 30 conversion date. Your old checks will still work; however, you should begin using your new checks on October 1, 2023.

What will happen with my Sequoia FCU credit card?
You can continue using your Sequoia credit card as you do today. In the upcoming months, we will transition your card over to a PremierOne Credit Union Visa Gold Card with the same rates and terms you have today, including the special uChoose® Rewards Program. Your current Sequoia reward points will transfer to your new Visa Gold Card and be available to redeem for one full year.

What will happen with my Sequoia FCU debit card?
We are working to ensure you have a new PremierOne debit card corresponding with your new membership number in your mailbox before our system conversion weekend. Please be sure we have your current address on file. Your current Sequoia FCU debit card will be available for use through October 1st.

Beginning on October 2nd, you can activate your new PremierOne debit card and set your PIN by calling the number on the activation label. Once this is complete, your card is ready to be used. If you have any recurring payments on your Sequoia FCU debit card, you must update them with your new debit card number to ensure no payments are missed.

Will my accounts continue to be insured?

Yes. Credit Union deposits will continue to be federally insured by the NCUA, meaning your savings have up to at least $250,000 in protection. The NCUA provides separate insurance coverage for deposits held in different ownership categories such as individual accounts, joint tenancy accounts, Individual Retirement Accounts (IRAs), and trust accounts.

Will I need to update my direct deposit information with my employer?
No. This conversion will not impact your direct deposit.

Will I have access to Digital Banking?
Yes, you will have access to all of the services and features available in PremierOne’s digital banking experience. You can view your account activity and statements, manage your spending and savings goals, and easily move money anytime, from anywhere! Zelle is also available with our Mobile App, allowing you to send and receive funds from family, friends, and people you trust.

How do I contact PremierOne Credit Union?
Website: Contact us
Phone: 408.524.4500 or 1.855.500.7128 (P1CU) 

Access your credit card information with eZCard.

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Great News! As part of the merger with PremierOne Credit Union, you will have access to all the services and features available with our digital banking experience. You can view your account activity and statements, manage your spending and savings goals, and easily move money anytime, from anywhere! Zelle® is also available with our Mobile App, allowing you to send and receive funds from family, friends, and people you trust.

Here is what to expect and steps to get you started:

After October 1, 2023, download the PremierOne Credit Union Mobile App and click Register a New Account, or go to our website www.premieronecu.org, and click New User?

Simply follow the prompts to verify your identity and complete authentication with a one-time passcode, and proceed to securely access your accounts and complete your eStatement enrollment.

To access eStatements in the Mobile App, navigate to More, Accounts menu, and eStatements. To access the web, navigate to the Accounts tab, hover, and click eStatements.

To register for Bill Pay in the Mobile App, navigate to Bill Pay and follow the prompts. On the web, navigate to Transfer & Pay, hover, and click Bill Pay.

For help with registration or digital banking questions, reach out to us at 408-524-4500 Monday through Friday 8:00 a.m. – 6:00 p.m. PST, Saturday 10:00 a.m. – 2:00 p.m. PST. We will be closed on Saturday, September 30, 2023. If you have any questions or concerns during non-business hours, email us at merger@premieronecu.org.

• We have proudly served our members and community for over 90 years.
• As a member, you are a co-owner, which means we return our earnings to YOU through competitive loans and savings rates.
• We have all the products and services to fulfill your financial needs and more, with the personal assistance you won’t find in banks.
• Offering a robust online and mobile baking platform to bank anywhere, anytime, 24/7.
• Your deposits are federally insured up to $250,000 by the NCUA, a branch of the federal government.
• We are here for you! If you have any questions, contact us at 408.524.4500 or 1.855.500.7128 (P1CU) or email us at merger@premieronecu.org.